Frequently Asked Questions

Below you will find answers to some of the more commonly asked questions about the SecurePayTech system. These have been divided into two sections to allow you to quickly find the answers you need. Should the answers you require not be found below, feel free to email our helpdesk on support@securepaytech.com

General Questions

• What is a Merchant Account?
• Why do I need a Merchant Account?
• What banks can I use?
• What does it cost?
• What information do I require to transact on the internet?
• How do I transfer to SecurePayTech from my current provider?
• How do I know my information is secure?
• When are the funds transferred into my bank account?
• Do I have to pay SecurePayTech any commissions on the transactions my account does?
• How do I pay my SecurePayTech bill?
• What are chargebacks? How can I prevent them?
• How do I minimize my exposure to credit card fraud?
• What sort of reporting is available to interpret my account and transactions?
• What currencies do you support?
• Who can help me integrate SecurePayTech into my website?
• What is batch processing and what does it cost?
• What is the difference between a Pre-Authorisation merchant and a "Purchase" merchant?

Technical Questions

• Do I need my own SSL certifate on my website?
• What currencies do you support?
• Can I get a working example template?
• Do you support the following languages: ASP, .NET, PHP, CF, SOAP, Perl, Java/JSP?
• What encryption methods/levels do you use?
• How do I integrate SecurePayTech into my website?
• How resilient is your architecture and what failover contingency plans do you have in place?
• Do you have an API document available for download?
• What responses can I expect back from the SecurePayTech gateway in terms of errors, or successful transactions etc?