Answers to General Questions:

What is a Merchant Account?

Without a Merchant Account it is impossible to receive funds debited from a credit card. You can obtain a Merchant Account from any of the four banks listed below. You will also require a VPS Merchant ID which you request from the bank.

Why do I need a Merchant Account?

Without a Merchant Account it is impossible to receive funds debited from a credit card. You can obtain a Merchant Account from your bank, but you will need to ensure it is configured correctly for internet transactions.

What Banks can I use with SecurePayTech?

Currently, these are the banks that are supported by SecurePayTech and you can obtain a Merchant Account from any of the following:

• ASB
• BNZ
• National
• Westpac

What does it cost?

The cost of conducting credit card transactions on the internet with SecurePayTech.com is determined purely by the volume of transactions you perform each month. With a unique, automated system that determines the most cost-effective plan for each individual customer, you can be sure you are always paying for the best plan to suit your transaction volume. Starting at just NZ$10/month plus GST, the full list of pricing plans can be found on this table. Please note, each bank will charge Merchant processing fees in addition to the fees listed above. You need to contact the bank to determine what these fees will be as each bank may be different.

What information do I require to transact on the Internet?

You require a Merchant Bank Account and a VPS Merchant ID from your bank - this is necessary to be able to receive and process credit card transactions. Reading the following link should give you more information. If you wish to accept American Express and/or Diners club cards then you need to approach each of those companies separately.

How do I transfer to SecurePayTech from my current provider?

Simply start the application process with SecurePayTech.com, obtain sample code if necessary, and then integrate your existing website into the SecurePayTech.com interface. If you require assistance with this, contacting any of the Integration Partners will enable you to get the help you require.

How do I know my information is secure?

SecurePayTech.com uses 128bit Thawte Secure Socket Layer (SSL) certificates to encrypt all information transmitted between a customer's browser, and the SecurePayTech.com payment gateway. All sensitive information stored on SecurePayTech.com's servers is encrypted using the Blowfish encryption algorithm with a 448bit encryption key.

When are the funds transferred into my bank account?

Unlike some online payment gateways that hold your funds for a certain period of time, all transactions processed through SecurePayTech.com are deposited into the customer's account the following business day.

Do I have to pay SecurePayTech any commissions on the transactions my account does?

No - SecurePayTech.com does not take any percentage of the transaction at all. The only fees you pay SecurePayTech.com are directly proportional to the volume of transactions you perform each month, and these are clearly outlined in our pricing table.

How do I pay my SecurePayTech bill?

The billing process is completely automated at SecurePayTech.com. Our system will automatically calculate the volume of transactions your account(s) performed in the previous month, and then debit your stored and encrypted credit card based on the pricing bracket your plan fits into.

What are chargebacks? How can I prevent them?

Chargebacks are the result of a customer disputing a debit on their credit card, and requesting their bank to reverse the transaction. As a merchant, this has the potential to seriously impact your business because you are generally liable. We recommend reading the information contained in our Merchants Documentation as this contains links to information from VISA, MasterCard, and AMEX on how to minimise your risk as a merchant to fraud.

How do I minimize my exposure to credit card fraud?

We recommend reading the Best Practice Policy and fraud prevention guides outlined in our Merchants Documentation.

What sort of reporting is available to interpret my account and transactions?

Extensive reporting is available, easily allowing you to view, and sort your transaction history. Screenshots will be made available soon.

What currencies do you support?

Currently the only currencies supported is the New Zealand Dollar (NZ$). We will be adding additional, multi-currency support soon.

Who can help me integrate SecurePayTech into my website?

SecurePayTech.com has compiled a list of Integration Partners that you can contact for assistance in getting your website to transact through the SecurePayTech.com payment gateway.

What is batch processing and what does it cost?

Batch processing is the ability to securely upload and encrypt a file containing multiple credit card details for processing in one task. This provides customers with the option of collating credit card purchases into one easy payment run at the end of the business day or week for example.
For detailed guidelines on using this feature, please read this document
The cost of adding batch processing to your standard securepaytech.com account is NZ$30/month plus GST.

What is the difference between a Pre-Authorisation merchant and a "Purchase" merchant?

Pre-Authorisation / Capture services allows a merchant which is set up in this way, to separate the validation of the customer's credit card, and the debiting of funds from that card. This is used widely in many industries, such as the tourism industry, for example, debiting deposits. More information can be found here